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Quality Control Process
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As a principle engrained in all Akorbi processes, protocol, and employee attitudes,
quality has played a large part in the formation of long-lasting customer relationships,
despite the existence of many choices in the language industry. Quality in Akorbi
is accomplished by direct interaction with our customers and the rigorous processes
that we have set in place. At Akorbi, all of our team members respect quality
not as an option, but as a must!
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Through a tiered project execution system based on checks and balances, the Quality
Control Process requires that each individual involved pass through multiple check-points
before their work advances to the next step. In each tier, there are personnel who
play a distinct role and follow precise steps to arrive at the successful execution
of your project without sacrificing quality for cost, speed, or customer service.
Also, since each part of the process is reviewed and logged, Akorbi maintains a
high level of effectiveness and the finest customer service for each project that
passes through our infrastructure. The system that worked so well to produce your
premium project is preserved for future quality outcomes.
With our Quality Control Process, your documents lose nothing in translation, and
gain authority in your market. By maintaining your projects' essence in language
and design, we maintain the reputation of your business.
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ORGANIZATION
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Key layers of personnel involved in Translation Quality Control
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Tier A- Management Account Manager, Project Manager
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Tier B- Translators/Subject Matter Experts
Tier C- Editors
Tier D- Formatters
Tier E- Back Up (Proofreader)
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THE PROCESS
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Tier A - Project Manager, Account Manager
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1. Identifies resources, responsibilities,
skills, and training required to achieve the desired quality
2. Clarifies standards of acceptability
for all features and requirements as needed (exactly what, how many, quote/estimate,
technical specifications and deadlines)
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Tier B - Translator/Subject Matter Expert
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Once the project is underway, the translator communicates all issues, as they arise,
with the project manager. The translator also preserves the ideas and work of the
copyrighter.
3. The translator both translates and
localizes content to ensure successful inclusion of the critical changes
4. The translator logs terms to build
a database of country and region-specific terms
Each project is reviewed for terminology, accuracy, and consistency, with a final
proofreading to verify that there are no typos or grammatical errors.
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Tier C - Editors
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5. Editors compare the source language
and the target language, checking for omissions and accuracy of the translation.
The editor also focuses on style and the ease with which the final edition reads.
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Tier D - Formatters
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6. Although editing can also involve modifying
the original text, this job is sometimes assigned to special formatters. Formatting
is used, for instance, in order to reduce text size, or to ensure the layout appears
identical on both the original and the final translated document.
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Tier E - Proofreaders
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7. Proofreading is done on the final target
language in search of typos, spelling or grammatical mistakes, syntax issues, or
inconsistencies in the final (target) language.
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POST-COMPLETION/CONTINUAL PROCESS IMPROVEMENT
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8. Feedback is collected from the client
9. The Project Manager logs client feedback
into the database of professional feedback
10. The Akorbi team achieves resolution
of any deficiencies encountered throughout the entire translation process. Solutions
that require a change in protocol or heightened attention to one step in the process
are rapidly integrated and communicated throughout the entire staff.
For more information about our Quality Control Process, contact
us.
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