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| Quality Process |
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Akorbi's Quality Control Plan will address the following areas: |
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Interfacing with government representatives |
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Acceptance and rejection of work |
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Documentation of changes |
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Resolution of deficiencies |
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Methods to complete work and subsequent corrective actions in a timely manner |
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| Quality Control |
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Akorbi Consulting's Quality Control Plan (QCP) delineates a systematic set of actions to ensure the high quality and full contractual compliance of all products and services we furnish to our clients. The QCP provides a template of actions that will be tailored to the specific requirements, deliverables, and scope of each requirement issued. Furthermore, our QCP is a "living" document to be updated and augmented as needed to maintain high levels of quality and customer satisfaction. Our focus on Continuous Process Improvement (CPI) is integral to our quality assurance processes. One key element to CPI is the tenet that quality is an attitude firmly embraced by our team. It is the responsibility of each professional performing work to conduct Quality Control (QC) checks throughout the task.
Step 1 begins with receipt of the government's request. When possible, we will discuss proposed QC plans with government personnel prior to submission. This will ensure that all areas of concern are addressed in order to achieve the necessary level of confidence in the products, and that project resources are spent judiciously. The Project Manager will do the following: |
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Identify resources, responsibilities, skills, and training required to achieve the desired quality |
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Clarify standards of acceptability for all features and requirements as needed and identify and maintain quality records |
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Step 2 is marked by submission of the proposal to the government. This will provide an opportunity for the government to review and approve or refine the planned QC activities and assignments (Step 3). |
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| During Step 4, we will conduct our QC activities in accordance with the approved plan. This will consist of a blend of product-driven, event-driven, periodic and random evaluations of the compliance and quality of our products and services. |
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| We will revise the deliverables as needed (Step 5) to achieve full compliance and satisfaction. Implementation of an order is based on a well-planned, coordinated, and approved strategy; however, at task initiation the plan is subject to change to meet real-time circumstances. Our team realizes that conditions change and must be addressed regardless of any previous direction. Akorbi Consulting has years of experience adjusting to and minimizing cost and schedule impacts associated with changes. We will work with the customer for ultimate product delivery for acceptance by the government (Step 6). |
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| In Step 7, the Client Services Group will periodically distribute a "Customer Satisfaction Survey" to randomly selected clients. We elicit feedback on the timeliness, quality, and compliance of our performance. Our senior management reviews the results to identify areas for improvement. |
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| Step 8 consists of analyzing the results of all QC-related activities to identify areas in which we need to improve our processes, tools, and techniques to attain higher levels of performance. The metrics that will be used will include customer satisfaction survey results, cycle-time reduction, timeliness of reports and presentations, frequency of occurrence of non-conformities, and time required to resolve non-conformities. A quarterly QC conference will provide a forum to discuss the surveys and necessary QC changes. |
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| Step 9 entails continuous improvement of our processes (which include this QCP) and organizational structures and procedures. Our focus on continual process improvement will foster effective practices and promote full client satisfaction. |
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| QC Organization and Responsibilities |
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| Definition and coordination of QC activities on each task will be the responsibility of the Project Manager, who will ensure the understanding, implementation, and maintenance of our quality policy at all levels of the project. |
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| Key Personnel QC Responsibilities |
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| The Project Manager Will: |
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| Work Prioritization and Surge |
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Akorbi Consulting's years of experience in support of diverse government and commercial agencies give us tremendous understanding and experience responding to tasks with priority time requirements. Priority work orders will be processed on an expedited basis. Akorbi Consultin's team holds regular scheduling conferences to address resource and equipment availability issues required to meet delivery needs. Each supervisor has on-call staffing as well as the authority to coordinate with each specialty area to obtain the people needed for surge capability. |
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