ISO 9001 Certification

Akorbi is an ISO 9001 fully certified company. ISO 9001:2008 is a process-based certification that recognizes organizations and businesses such as Akorbi that have linked business objectives with operating effectiveness. Organizations and businesses that achieve management system certification have demonstrated the effective implementation of records and documentation management; commitment of top management to their customers; the establishment and implementation of a clear policy and clear planning; efficient process control; good resource management and good measurement and analysis.

As this can be an expensive process that requires an extensive amount of commitment to quality, there are few localization or translation companies that are ISO 9001 certified. Even in instances where a localization or translation company is actually ISO 9001 certified, it is imperative that their tabulations be carefully checked to verify their margin of errors, their customer satisfaction records, and other critical metrics which support their performance regarding quality objectives.

Akorbi offers some of the highest quality grading within the translation and localization industry, which is why we consistently displace even larger translation companies. Our quality management system is annually audited by SRI Registrar, a third-party management auditing company that performs certifications for the International Standard Organization specifically for quality control.

We ensure the provision of quality service through direct interaction with our clients and the rigorous processes which have been carefully implemented. Through a multi-tiered project execution system based on checks and balances, our Quality Control Process requires that each individual’s work pass through multiple check points prior to its advancing to the next step.

How can our clients benefit from ISO Certification?

Our localization, translation and interpretation project communications are continually monitored by an account management and executive team. Even the slightest deviation from normal communication patterns will be intercepted by upper management.

In the event of a valid concern, the quality manager will intervene for immediate issue control to ensure the client is not impacted.

The quality manager will then log the problem into the ISO system and work with the respective Akorbi team to perform a root-cause analysis. The problem will then be eliminated from that process. Our account team will continue to perform surveillance to ensure the problem does not occur again.